Tropical Vacations & Tours

While my family and I thoroughly enjoyed the beauty of Tahiti, I regret to say that our experience with Zicasso's travel agent did not meet our expectations. We entrusted her with planning our 10-day vacation for a group of six, including four young adults in their 20s and early 30s, and unfortunately, several issues impacted our trip.

Of the ten days we were in Tahiti, only two excursions were arranged by our agent. Prior to departure, she sent us a finalized itinerary, and based on that schedule, we booked additional activities for the open days. However, on the second day of our trip, she informed us we had missed an excursion in Moorea. I referenced the itinerary she had provided, which listed that excursion for the following day. She claimed that the schedule had changed, and I was looking at an outdated version, despite never receiving an update or notification. She then placed the blame on airport staff for not informing us of the change—something that should have been her responsibility.

Additionally, the selection of one of the hotels for four nights did not align with the preferences we discussed. While the island and hotel are beautiful, the location was extremely isolated and better suited for honeymooners or older couples. The concierge offered little support in finding local activities, and we were disappointed to miss Easter Sunday services, which we had hoped to attend but received no assistance arranging.

Another major concern was the lodging setup. Our agent booked three rooms, each with a king and a single bed. This configuration was excessive for our group, as we could have comfortably managed with two rooms. This was an unnecessary expense, especially given the already significant cost of the trip.

Due to these issues—lack of communication, poor alignment with our group’s interests, and inefficient planning—I would not recommend her services, nor would I book with this travel agency again.

"Karen from our travel agency was very knowledgeable & helpful in planning our trip."