Tropical Vacations & Tours

While my family and I thoroughly enjoyed the beauty of Tahiti, I regret to say that our experience with Zicasso's travel agent did not meet our expectations. We entrusted her with planning our 10-day vacation for a group of six, including four young adults in their 20s and early 30s, and unfortunately, several issues impacted our trip.

Of the ten days we were in Tahiti, only two excursions were arranged by our agent. Prior to departure, she sent us a finalized itinerary, and based on that schedule, we booked additional activities for the open days. However, on the second day of our trip, she informed us we had missed an excursion in Moorea. I referenced the itinerary she had provided, which listed that excursion for the following day. She claimed that the schedule had changed, and I was looking at an outdated version, despite never receiving an update or notification. She then placed the blame on airport staff for not informing us of the change—something that should have been her responsibility.

Additionally, the selection of one of the hotels for four nights did not align with the preferences we discussed. While the island and hotel are beautiful, the location was extremely isolated and better suited for honeymooners or older couples. The concierge offered little support in finding local activities, and we were disappointed to miss Easter Sunday services, which we had hoped to attend but received no assistance arranging.

Another major concern was the lodging setup. Our agent booked three rooms, each with a king and a single bed. This configuration was excessive for our group, as we could have comfortably managed with two rooms. This was an unnecessary expense, especially given the already significant cost of the trip.

Due to these issues—lack of communication, poor alignment with our group’s interests, and inefficient planning—I would not recommend her services, nor would I book with this travel agency again.

This was one of our best trips ever. We loved Bora Bora. It was the most beautiful place we've ever visited and seen in person. Great job.

The trip was great. The hotels were particularly amazing and I have stayed at many hotels around the world. Tabacón was so unique, it could be my favorite part of the trip. My husband and son absolutely loved the resort and the gorgeous private beach (and monkeys). 

All of the excursions were amazing, except one. The horseback riding was on such a unique and wide open trail, we felt like we were alone in paradise on horseback (and the boys both expected to hate it!). Except for the fishing, the guides on every single tour were truly incredible and enhanced every experience. I would think twice before recommending that particular fishing charter. They were barely friendly and very unhelpful. 

Other than that, everything was perfect. Somehow, they even made the long ride from Arenal to Manuel Antonio pleasant. Zicasso's travel agent put together a wonderful experience.

Mike and I wanted to take a moment to express our heartfelt gratitude for our unforgettable two-week adventure in Costa Rica. The trip was amazing and exceeded our expectations. We were spoiled by the private transfers and private tours. All of the tour guides were professional and very informative. We enjoyed all of the selected hotels, with the lodge in Monteverde being our favorite. The hotel had a great happy hour with a variety of drinks and was within walking distance of Santa Elena. We liked having daily breakfast included and loved all of the fresh fruits, especially the cantaloupe and watermelon.

We appreciated your attention to detail and expert recommendations for the variety of tours and guides. We enjoyed the float trips and had a wonderful tour of the mangroves in Manuel Antonio. Our time in Monteverde included a rainy day hiking the hanging bridges and ziplining for the first time. I am glad we added the vanilla tour to our agenda in Manuel Antonio.   

Thank you so much for making this trip special and stress-free. Please let your staff know that we appreciated all of their hard work. The WhatsApp gateway was great once we figured out how to use the app. It allowed us to communicate with the team to update us on schedule changes or other information. We will definitely recommend your services to our family and friends, and ook forward to visiting Costa Rica in the future.