South Pacific Tours

We had a fabulous time celebrating my 75th birthday in New Zealand and Bora Bora. Zicasso's travel specialist was fantastic to work with. She was very responsive to all of our questions and concerns and even checked in with us numerous times while we were on the trip. I'd highly recommend her and the travel company when traveling to New Zealand or French Polynesia.

This was one of the top three vacations of my life, and I've been lucky enough to go on many holidays over my 65 years. From the hotels we stayed at to the food at the resorts and the people at the resorts and in public, everything was perfect. 

We had a little snafu at the beginning when our flight was canceled and we ended up leaving 24 hours later, but that had nothing to do with the Zicasso travel company, and after one quick phone call, the itinerary was adjusted to our new day and time of arrival. 

Drivers met us at hotels and airports when they were supposed to, hotel rooms were available and ready when they should have been, and our organized trips went off like a dream. A helicopter tour of one of the islands was canceled due to the airport being closed and we received a refund within days of our return. 

The resorts in Bora Bora and Taha'a were particularly nice; great choices!!

While my family and I thoroughly enjoyed the beauty of Tahiti, I regret to say that our experience with Zicasso's travel agent did not meet our expectations. We entrusted her with planning our 10-day vacation for a group of six, including four young adults in their 20s and early 30s, and unfortunately, several issues impacted our trip.

Of the ten days we were in Tahiti, only two excursions were arranged by our agent. Prior to departure, she sent us a finalized itinerary, and based on that schedule, we booked additional activities for the open days. However, on the second day of our trip, she informed us we had missed an excursion in Moorea. I referenced the itinerary she had provided, which listed that excursion for the following day. She claimed that the schedule had changed, and I was looking at an outdated version, despite never receiving an update or notification. She then placed the blame on airport staff for not informing us of the change—something that should have been her responsibility.

Additionally, the selection of one of the hotels for four nights did not align with the preferences we discussed. While the island and hotel are beautiful, the location was extremely isolated and better suited for honeymooners or older couples. The concierge offered little support in finding local activities, and we were disappointed to miss Easter Sunday services, which we had hoped to attend but received no assistance arranging.

Another major concern was the lodging setup. Our agent booked three rooms, each with a king and a single bed. This configuration was excessive for our group, as we could have comfortably managed with two rooms. This was an unnecessary expense, especially given the already significant cost of the trip.

Due to these issues—lack of communication, poor alignment with our group’s interests, and inefficient planning—I would not recommend her services, nor would I book with this travel agency again.

Everything went great with our trip. A couple of small, unforeseen hiccups were well managed by Zicasso's travel agency. We had a flight cancelled due to mechanical issues that would have set us back by a day. The agency was able to reroute us via a different airline so our trip itinerary could stay intact. Also, there was an issue with our Sydney Opera House tour (due to a Sydney Opera House issue) and they were able to send us the necessary information very quickly so we could go on the tour.

This was one of our best trips ever. We loved Bora Bora. It was the most beautiful place we've ever visited and seen in person. Great job.

Zicasso's tour operator did a great job planning a once-in-a-lifetime trip for me and my friend to Australia and New Zealand. We had several planning phone calls ahead of time and I could tell that she listened to what we wanted and had great suggestions. She also modified the trip to fit our budget. The tours and locations she picked ended up being wonderful and exactly what we wanted. Thank you so much!