South Pacific Travel Agents & Reviews

We had a wonderful time on our trip. It was apparent  the Zicasso trip planner really listened to our interests and style of travel, and planned activities and lodging accordingly. We really appreciated the occasional real-time updates we received from her during the trip, which made us feel she was continuing to oversee our trip. That sort of attention felt very personal and attentive. I would highly recommend our agent and the travel agency to anyone looking to plan a trip "Down Under."

We had a great trip; maybe a day or two too long, but that was our choosing. Fiji is beautiful and the resort we were at was really nice, but when you go out to the villages, it is a little depressing and one of the resort managers said Nadi was safe in the daytime, but not at night.

On September 19: We had a half-day tour with our guide. I'm not sure you need that much time touring the city, but we did like the area around Bondi Beach and we ate there, then took the bus back to our hotel.

September 22: At the Uluru dinner, we ate really late, so we were eating in the dark. We couldn't really see what we were getting or eating.

September 29: We loved Hahndorf and would have liked more time there. We waited a long time for our lunch. I could have skipped the wine tasting and some cheese or crackers would have been a nice addition to the wine. The cheese tasting was a lady offering us three tiny tastes of cheese and she acted like it was a burden to her. The chocolate at the chocolate factory was also not impressive.

October 3: We did not have the produce tasting at the Queen Victoria Market and we didn't see the colorful Brighton Beach bathing boxes.

October 4: Our guide was not very talkative and didn't really give us much information. A Thailander that also does the tours gave us much more information and went with us on the excursions. Our guide didn't have any water onboard and some of us needed some.

October 7: We couldn't fly all the way into Milford Sound, so we had to take a bus part of the way. We were glad for that experience as we saw a lot we wouldn't have seen otherwise.

On October 10: We got the rental car. It was a little unnerving driving on the left side of the road!

In Fiji, you end up with a free day and then the next day is free until evening. I think you could cut back the free day.

We planned a 30-day trip to Australia in September 2024. Overall, most everything was excellent. We felt Zicasso’s travel agent really listened to what we wanted and made excellent suggestions during the planning process. We had a couple of small issues which were quickly resolved. We used a travel app, which was an excellent reference for trip details, even offline. There was a bug that showed an old version of the itinerary in one view, so we had to be careful to use the right view.

The choice and location of hotels was excellent. The hotels were nice and always in an area with restaurants, shops, and things to see. Breakfast was always included, which was important as our tours often started early.

The transportation was well coordinated, both flights and ground transportation. We were picked up and dropped off on time. The flights were at reasonable times, but with a block of downtime before or after the flight, which was important for doing laundry.

The tours (some small groups and some private) were well chosen. Knowing what we know now, we might have skipped a few tours.

The thing we did not like was that our visit to Melbourne was in the middle of the footie grand final. We should have been told of this conflict so we could have avoided it. (It was like being in Miami during Super Bowl weekend.)

My wife and I have traveled through most of the United States and Asia, a bit of Europe, and many other places. Traveling is our love and addiction. We often put together trips ourselves, but for Australia/New Zealand, we needed an expert in the area to help us.

We started by first looking at some tour companies (our cousins used one to go to the same destination.), but none had some of the things we wanted and my wife needed a few accommodations. We found four firms online that specialized in this area and drew our interest. We emailed, asking for quotes. Two called and we spoke to the agents, outlining our requests. Our agent responded to my query on Zicasso and my wife let her know (via email and then on the phone) what we needed. She listened and provided a quote with the items and times we had requested, at a reasonable price. So she was our top pick and we began to work together to cull the best items for the trip. We never paid a fee until we were ready to book the tour.

My wife and I worked with our agent and she was amazing. We got the cities we wanted, in the order we wanted, and with a few special accommodations. For example, with my wife's recent knee surgery and my impending knee replacement, we couldn't climb the 300 steps at the Sydney Opera House, so she booked us an accessible tour. Mostly, my wife wanted tours that started at 10am or later. She did have to give in to early times in a few instances because they were not avoidable. We even had a specific order to the cities we visited because we wanted to end the trip in Auckland, New Zealand, where we planned to meet a friend we hadn't seen in more than 30 years.

Suffice it to say that we exchanged tons (hundreds? :-)) of emails with our agent from May through the end of the trip in October. My wife even emailed her at least three or four times while on the 19-day trip and always got an immediate response (if the timing was right with the 15- to 17-hour difference). As a former assistant travel editor for a major daily newspaper, my wife may be more particular than most people and harder to please. Our agent was patient, detailed, and offered stellar service.

PS: The travel app was incredible. It provided every detail at our fingertips for the entire trip, along with reminders.

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

Our Zicasso agent was amazing! From the beginning to the very end, she helped me plan the perfect honeymoon, whether it was finding where to go, finding the flights, and finding the best activities. She has experience and knows what she is talking about, so when she makes a recommendation, 9/10 you should listen. She recommended great restaurants and activities, and was able to provide transfers wherever I needed to go. My wife and I felt safe and comfortable when traveling the streets of Mo’orea and Tahiti.

Overall, our travel agency was great and our agent was amazing to work with. We missed our first flight and she helped me find a new one. I highly recommend working with them for any travel experience. You will not regret it! I will definitely be planning my next adventure with her.

Our Zicasso tour operator and her team were top-notch, from our first conversation through the end of our Australia/New Zealand journey. We could not have asked for a better team. They listened intently to our desires for a "bucket-list" trip that favored meeting locals and off-the-beaten-path locations and experiences, rather than typical tourist locations. Mission accomplished.

Based on our early conversations, she delicately guided us away from a few locations that were on our original destination list in favor of deeper experiences (and more time) in other locations. I think others may have simply put together an itinerary with all the destinations the customer listed without regard to weather, the amount of time on planes, and other factors. What we got with this company was more time in key locations where we could immerse ourselves in the local communities and meet the many friendly and special people we encountered.

Lastly, this travel company knows this region deeply. They know the best tour companies and the best people at those companies, creating a truly exceptional experience.

Our March 2024 trip (three weeks) was spectacular, with time in Melbourne, Sydney, and Port Lincoln, as well as Queenstown and Nelson in New Zealand. One of the things the travel company did that made the trip spectacular was this: at each stop, we had a day or two of structured activities and a day or two on our own. That allowed us to get an understanding of the location before we ventured out on our own. I would repeat that on any future trip.

It was our first journey to the region and, over a month later, we are still telling our friends about our special adventures and referring them to this company should they want a truly special experience in Australia and/or New Zealand.

We have just returned from our first two-week visit to Australia. We are a family of four, with kids aged 18 and 16. Considering the size of Australia, the time of the year, and length of the trip, we used Zicasso's travel partner to help plan our perfect trip. Our agent listened to what we were interested in and planned the best trip for us! We spent time in Sydney, Port Douglas, and Uluru. Our domestic flights, accommodations, transfers, tours, and excursions were all planned perfectly and without hiccups. She was available during our trip for any and all last-minute questions and changes. I would highly recommend our travel company and we will be using them again when we check out New Zealand!