Czech Republic Tours

The trip was amazing. The hotel was wonderful and the tours and tour guides were all awesome. The concerts and locations were great and easy to get to. It was easily one of the best trips I have ever had. Our in-country liaison was also fabulous. Zicasso's agent was quick to answer all of my questions and just incredibly helpful. She took away any stress that comes from traveling in a foreign country.

We had a wonderful 11-night trip to Prague, Vienna, and Budapest. Zicasso’s tour planner was helpful and proactive with reaching out to us before, during, and after our trip. All the guides during our trip were friendly, spoke English, and were punctual. We have gone on many trips over the years using Zicasso and their tour agency recommendations have always been fantastic. We highly recommend our travel company to anyone thinking about a trip to these areas.

We had a wonderful trip. We visited Prague, Vienna, Salzburg, and Budapest for 15 days.

Our tours covered the most important places in each city. Our guides were knowledgeable, experienced, and very nice.

We did a lot, considering it was only 15 days, and the Danube flooded due to the heavy rains.

We had good hotels that were very centrally located. Two of them were excellent in terms of facilities and stars (six and five stars), and the other two were four stars, but not as good.

In general, we were very pleased with our trip.

We had a 9 night tour of Budapest - Vienna - Salzburg - Prague, for which we paid $12,500. With the exception of the Salzburg portion of the trip, we had excellent guides and were fully pleased with the tours we took. For the Vienna to Salzburg portion of our trip through the Wachau Valley, we did not receive the guided tour with a Driver-Guide, but instead had a driver only, which was a disappointment, as the driver was not qualified and did not provide the kind of service a guide would have.

Our travel agent provided a refund for our missing out on this experience, and we were grateful for that. It was unclear who was responsible for this mistake, but it obviously should not have happened - though we received the funds in return, we lost that day and the experience it might have brought us.

We found the hotels in Budapest, Vienna and Salzburg to be excellent hotels. The hotel in Prague was, however, a disappointment. The room was clean and well cared for, but the bathroom was very small and there was no elevator to our floor. The hotel provided no complimentary water, as all other hotels did. The breakfast was OK, but unlike the other hotels, there was no food cooked to order available. The entrance to the hotel was flanked by 2 rollaway garbage cans that were picked up at 6 am each day, which wasn't an especially nice way to be awakened. Moreover, one of the nights that we returned to the room, there was a homeless gentleman who was going through the garbage, which was concerning, as we had to enter the door alone. There was no one at the reception desk in the evening, nor a bellman or other employee in that building. When we pointed this out to our agent, when he kindly met with us, his response was that this hotel received a 9.1 rating on bookings.com, so it was acceptable for him. We respectfully disagree on its suitability, for the reasons outlined above.

Finally, we believe that for what we received for our approximately $1,400 per night, the tour was overpriced. We had no meals provided besides the breakfasts each morning and a food tour one day in Vienna. While the hotels, with the exception of the first hotel, were nice, they were not the quality we would have expected for such a daily price.

We did not find our travel company to respond consistently through WhatsApp, but when we used the email that routed through Zicasso, our agents were responsive. When we spoke to our agent's assistant by phone and when we met with our main agent at the end of the trip, we ended up in verbal disagreements that could have been handled with better customer service. I would not characterize the interactions as customer friendly.

Overall, we enjoyed most of this trip and were glad we made the journey to those great cities. I would not recommend our travel company.

We have used Zicasso - associated tour companies for 5 vacations besides this one, and all the other operators were amazing, so this appears to be an unusual circumstance.

We had a wonderful trip to Central Europe. Everything was well planned and went smoothly. The Zicasso travel agency planned a good mix of activities and tours. The tour guides and drivers all showed up on time. The hotels were excellent and in central locations. Our agency was available to answer any questions we had. I highly recommend them!

Zicasso’s tour company did a nice job with our trip.