Europe Travel Agents & Reviews

Comments:

1) I really appreciate how fast you guys responded to issues that came up, and they were corrected quite quickly.

2) All of the guides that we had were excellent and really knowledgeable, especially the climbing guides.

3) The areas that we visited were quite good and I enjoyed the food in almost every place we went to.

Some Negatives:

1) I asked some very specific questions regarding gear prior to leaving the States. Had I listened to your colleagues and not brought equipment, I'm not sure we would have been able to do some of the things that were scheduled. I know that the mountaineering boots were the main one and, in your defense, yes, you can use crampons with hiking boots, but it's quite uncomfortable and one of the guests that did use them did struggle a bit with the hike. 

Also, when we were doing the glacier hike in Valldal, our guide did not have mountaineering boots, so had we not brought our own, that hike would not have happened either. He indicated to us that their service does not provide those and that our travel company was informed of that. I realize a lot of people don't understand the difference between hiking boots, mountaineering boots, and how crampons adapt to those, but that is an important factor when it comes to mountaineering. 

So all in all, I would recommend understanding the gear list prior to providing that to your guests. I also did ask to see if our travel agency asked about the gear list prior to these hikes and it is my understanding that this did not happen, which is quite disappointing for the total cost I spent on this trip. They informed me when I showed them that this was a standard list you guys use, which was quite evident when I compared the gear list they provide on the Svalbard cabin hike.

2) In regards to Svalbard, I had requested stopping at Pyramiden on the way to or back from the cabin. When we spoke via email, that was a big part of going to the cabin and the glacier, as well as part of the cost, which was my understanding as to why you selected it. Also, with that said, when you look at your itinerary, it says at the bottom that we would visit Pyramiden. This did not happen and when I asked the guides about it, they indicated it was not part of the tour. Could you please explain why this did not happen and what recourse I have?

Elena and the travel agency exceeded our expectations!  Thank you Elena for a fantastic and memorable trip to Spain. Everything worked out as per the itinerary and plan.  My toughest customers are my wife and the kids.  They were all very happy with the trip and had an outstanding time during the trip.  This trip will definitely be at the top of our memory lane for the vacations we have had. 

Mary planned a terrific trip for my sister and myself. The two best parts were thanks to Mary and her choice of guides while touring Cairo and Luxor. They were so knowledgeable about the kings and Pharaohs and every temple and mausoleum, both Egyptologists to the max, and both lovely gentlemen. Her hotel choices were perfect as well.

Not on her, but I would have done our trip without the "cruise down the Nile." I really didn't enjoy that at all. A drive to Luxor from Cairo would have suited me better, and then a drive to Abu Simbel, which was not offered or mentioned, would have been a much better choice for me. But all in all, a wonderful trip!

This trip was fantastic. The itinerary was great, though with hindsight I may have made a few minor changes. Every aspect was planned and carried out without any problems. All our transfers, transportation, excursions and hotels were beautiful. Our only problem concerned the 180 steps at our Santorini hotel- way too many for comfort. The islands we visited were all wonderful. I was very pleased with the itinerary. Communication was also superb. Every question and email was returned promptly. I would recommend this agency without hesitation.  

An incredible and well-designed trip. A great snapshot of German culture and history. Everyone at the travel agency was amazing and very prompt with responses to our queries. 

Our guides in Berlin were very knowledgeable and helpful. It was a great way to see Berlin. Our guide in Munich was great and helped tailor the day to our needs. The guide who was with us in Garmisch-Partenkirchen and Rothenburg was amazing, great company, and incredibly knowledgeable. It was the trip of a lifetime. Great restaurant choices and amazing hotels and bier gardens. It couldn't have been any better. 

We highly recommend this agency. Thank you to everyone at the travel company for their support during our trip. Our travel concierge was great and very helpful at adjusting dinner reservations, etc. We hope to travel with this company again.

Having never been to Croatia before, as a solo traveler Zicasso gave me the confidence to go and helped me to plan my trip. My agent from the travel company knew specifically where I would like to be and how to get there.

Traveling to Italy has been on our wish list for over 10 years, and it was as amazing as we had imagined. Alex at the travel agency coordinated every detail perfectly and each guide, host, and driver was just as professional. Their communication left no reason to doubt or worry about any details; they were always one step ahead. They made it so enjoyable to learn about their country and its history.

Our hotel selections were top-notch and in perfect locations. They all included breakfast, unmatched views of the area, and great service. Thanks to everyone who made our trip a once-in-a-lifetime experience.

This travel company was good, but I wish I had vetted another agency to really know which was the best and offered the best deal.

Robert, the owner of this travel company, was certainly very personable and knowledgeable about Italy and arranged our visits to Barcelona, Spain, Venice, Florence, Rome, and Positano, back to Barcelona and home. We wanted to see the sites, but we were sometimes on two tours a day, which was a lot, but we realized that decision was ours.

All the hotels were good and close to where we needed to be. The best hotel was the one in Barcelona. The hotel, its location, and staff were excellent, and I would highly recommend it to others visiting Barcelona.