Luxury Germany Tours

This was a five-star trip all the way. We traveled alone, but always knew we had the security of Zicasso's tour company at our immediate disposal, if needed.

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Everything was impeccable!!! The trip went flawlessly! We had excellent communication with the Zicasso agents we worked with; they took time and listened to all our wishes and expectations!!!

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Zicasso's travel specialists were easy to communicate with and available for questions about our trip.

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Our Zicasso travel coordinator was extremely responsive, which we highly value. She spent weeks adjusting and discussing our custom itinerary to meet our needs. We asked so many questions about payment and options while building trust; she never faltered in her patience, professionalism, and kind support.

When it came time for our trip, everything flowed with our custom itinerary. We are seasoned travelers, so we were not annoyed by some minor inconviences and the company's WhatsApp help desk team was super-responsive and even proactive. Each day they provided our next day's itinerary. They worked hard for us to make some "in-the-moment" changes and we always felt supported and cared for.

One hotel was not four stars, as described, but locals explained it had recently changed management. One guide was a bit intrusive and lacked boundaries, but we did not hesitate to provide those suppliers with our direct feedback either; we know it was not on our travel company.

So, in summary, everything was a great experience, just be clear to have the right expectations and share any feedback directly with sub-contractors, but also follow up with the travel company.

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Zicasso's travel expert pulled together a great itinerary and was very responsive to all of our questions, regardless of the time or the day of the week. He checked in with us during the tour and arranged for a birthday cake when we were in Vienna.

We were more than pleased with our guide. He was helpful, always on time, and just a pleasure to be with. He was always helpful with restaurant suggestions and always made reservations for us. He was always ready to help us with our luggage and he even carried a backpack for us during one tour. He even played a "Sound of Music" recording for us while we traveled to Salzburg. It was like we were traveling with a new friend. We would highly recommend our travel company and our guide, We are in the process of planning another tour with them.

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Zicasso's travel agency did an excellent job of helping us plan our Central Europe trip by listening to what we wanted out of the trip and then incorporating our ideas and their expert advice into an amazing itinerary. Our itinerary was jam-packed with wonderful tours and awesome adventures, including wonderful day trips throughout the three weeks of our vacation.

We have done a lot of travelling throughout the world and this was one of the best trips we have taken. In addition, they were always available and very responsive the couple of times we needed their assistance. We highly recommend them to assist anyone with their travel plans.

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