Australia & New Zealand Tours

We cannot say enough positive things about our recent trip to New Zealand and Australia, and particularly about the Zicasso travel agency. During the planning stages, they really listened to us to ensure the trip would be what we were looking for and not just a cookie-cutter itinerary that everyone gets. The company’s communication was outstanding, not just during the planning stages, but also while we were traveling. We earnestly feel the agency went above and beyond to ensure our adventure was everything we dreamed it would be.

We had the most wonderful time in Australia and New Zealand. Zicasso's travel agent was an absolute pleasure to work with. She was very responsive and so helpful in ensuring we saw eveything we wanted to see. She listened to our needs and put together an amazing trip!

I cannot say enough about a perfect trip made available by the Zicasso travel agents' careful planning and arrangements. It was a complicated itinerary, with multiple tours, several flights, and great hotels, and everything went smoothly. The company on-site was available to answer questions.

It was a pleasure working with Zicasso's tour planner during our entire experience. We spoke with her several times on the phone during the planning process so she could get a feel for the types of things we like to do and what we wanted to experience on this trip. She sent us a trip plan, which we altered several times during the planning process. Before we left on the trip, she sent us electronic and hard copies of our tickets and itinerary.

The best part was using the app on our phone, which told us the details of exactly what we were doing each day. It was comforting to know I had paper copies as a back-up when I lost my phone. Luckily, I was able to recover my phone a few hours after I discovered it had gone missing. 

During the trip, we corresponded with her through the app and on the phone. She was able to add an excursion to our trip at the last minute. She also provided valuable assistance in arranging the medical attention I required during the trip. 

We thoroughly enjoyed our trip. Our agent provided all the support we needed in a quick and efficient manner.

I can't even begin to describe what a good experience we had with Zicasso’s travel company and our Australia/New Zealand trip planning. This was a bucket-list trip for us and our agent took into consideration every one of our wishes for the vacation. It was extremely customized and well thought out. The pacing, the experiences, the memories; all of it was exactly what we wanted. If you're looking for a curated vacation fit for you, work with this travel company.

Overall, we had a great time on our six-plus-week trip. Zicasso's travel agent put together a great itinerary. Except for a few glitches, the trip went very smoothly.

A couple of minor complaints:

Although our Auckland hotel was nice and the staff were excellent, the room was very small, it was too far from the pier (two miles), and the breakfasts were too cumbersome. We had to schedule them and the menu never deviated.

I was confused by the multiple layers of companies I dealt with. First, Zicasso, then the travel agency. So far OK, but then I was supposed to deal with two different individuals at another partner. The Australia contact seemed to be a bit more on top of things than the New Zealand agent. At one point, when our tour guide was a no show, one of the partners told me I had to file an insurance claim. What?!? I called my travel agent and he gave me the correct answer.

Along those same lines, I thought I would hear from either of our agents at some point during the trip, perhaps at the beginning. Instead, I got handed off to their partner, whom I had never dealt with. It was rather confusing and impersonal considering the cost of the trip. Three layers of agents seemed excessive.