Chile Travel Agents & Reviews

We found Zicasso online and they referred us to this travel company. Oxana from the agency got to know us and what we were looking for during several conversations. She then put together a custom trip for us. She really listened and understood our needs. Every single detail was thought of and taken care of. The hotels in Punta Arenas and Castro were perfect. The experience at the hotel in Torres del Paine was extraordinary. I can't begin to describe the unforgettable Torres del Paine National Park.

Patricia in the operations department kept in touch throughout the trip and made sure everything went smoothly, even messaging me at 11pm on a Sunday to make sure we boarded the ferry ok. The travel agency went above and beyond to ensure our trip went smoothly. On our request, we included four nights and three days on the Navimag ferry from Puerto Natales to Puerto Montt. It was delayed for two days due to bad weather, but was absolutely worth the wait!

The representatives were very helpful and responsive. We really had no idea how to set up the trip to southern Argentina and their help was very valuable. There were a few very small issues along the way, but the people were very helpful in resolving them, which was great.

Alejandro was great to work with. He listened to what we wanted and provided us with choices that appropriately matched our preferences. He was very honest and upfront about the things we discussed, offering options and opinions, without trying to pressure us into anything. He responded promptly to all of our emails, answered all our questions, and called to communicate in person when necessary. He stayed in touch with us throughout our travels to ensure things were going smoothly and even facilitated a few additional reservations for us once we had arrived. 

Additionally, he contacted us immediately by phone and email when he learned we had to cancel a day trip due to a passenger not feeling well, ensuring we didn't need any assistance. We had a great overall trip, during which we saw and learned a lot. The service providers Alejandro partnered with for on-the-ground tours, etc, were all very good. They communicated effectively with us, were flexible when needed, and always punctual.

The travel agency, along with Silvia and her team, did an outstanding job curating our wonderful adventure in South America. The activities/excursions were perfect for us and met our criteria for food, culture, and wine. We could easily contact them during our trip with any questions or issues we had, which were minimal. We had wonderful drivers and the tour guides were very knowledgeable and engaging. I highly recommend using this travel company as your travel designer for South America.

This tour company did an excellent job of understanding our needs and helping us every step of the way, from initial contact and throughout our trip.  They chose excellent drivers and guides, and continually checked in with us to make sure things were running smoothly.  When   we missed a connection because of a delayed flight they advised suppliers and rescheduled drivers and guides.  Special commendation to our agent who gave us months of personal attention and made it possible for us to get a taste of several regions during a short two week vacation and the travel specialist who met with us and acted as our  hostess for the trip.  I highly recommend both the trip planner and Zicasso for putting us in contact with them.  Shirley S.