Costa Rica Travel Agents & Reviews

After speaking with two local tour companies, my husband and I chose ours to book our first trip to Costa Rica. They were fantastic to work with from the very beginning! Our Zicasso agent answered all of our questions, asked what our priorities were, and booked a great itinerary for us.

We only had a week, so she suggested we visit three locations and planned all of the lodging, activities, and travel to make sure we saw as much as possible in a short time. Her communication was always quick and super-clear, and she worked with us to ensure we were happy with the final itinerary. Another agent took over from there and was our contact up to and during our time in CR.

The trip itself was fantastic!!! Our main goal was to immerse ourselves in nature and wildlife. We were not disappointed! The local tour companies booked for us were all professional. Every early-morning pick-up was on time! The drivers and guides were friendly and so knowledgeable. The fresh fruit on each tour was a nice touch and some of the best we have ever had!

knew we could reach out to our travel company anytime during our vacation if we needed to, but everything went so smoothly that it wasn't necessary until the last day. On our day back in San José, our plans changed and our agent helped us to get a reservation at a wonderful restaurant near our hotel for our last night of vacation. We had been wanting to visit Costa Rica for years and this trip was a great first look. We highly recommend our travel company and when we plan our next trip to CR, we will definitely work with them to explore more of this beautiful country!

The whole crew at our Zicasso travel agency was the absolute best! We planned a nine-day trip through Arenal, Monte Verde, and Manuel Antonio.

They provided a great list of options for daily activities that we were able to select from to create a picture-perfect honeymoon.

Drivers were always prompt and helpful in providing background information about the local sites, culture, and history. They even made some off-the-tour stops at our request to show us beaches and find great coffee, chocolate, and ice cream.

We had an amazing trip to Costa Rica and feel that, overall, the travel agency did an amazing job accommodating the needs/interests of our group of seven by finding fun and accessible excursions for us. 

All private transport was on time (or early) and the drivers were incredibly friendly. The accommodations were very nice and the tours were fantastic. We feel there was great value for the price we paid. This was a trip of a lifetime!

From the time we landed to our departure, we had a fabulous vacation. Zicasso’s tour company was a pleasure to work with, and a special thank you to our agent and our outstanding guide.

Our agent listened carefully to our expectations and planned a perfect itinerary that included all the excursions we requested. Her choice of guides was ideal for our multi-generation vacation. The itinerary was explicit, which was very helpful, as were the packing list and last-minute details. Every question we had was answered promptly.

We could not have been more pleased with our travel company and our nine-day trip to Costa Rica.

The entire trip was well organized and very well paced. I didn’t know exactly what to do in Belize, but told Zicasso’s trip planner that we wanted to get away for our anniversary, relax, and not feel rushed. She took that and captured the essence of Belize in the time we had.

It felt like our agent only worked with the best possible companies for each service we had on our trip. From transportation to adventure set-ups, every company we encountered in Belize was reliable, made confirmations the night before, and on time.

Our agent was also quick to respond to emails, very helpful, and honest about what she felt would be a good versus overrated/underwhelming adventure. And she was quick to problem solve, even while we were in Belize. For example, our cabana was unbearably hot, miserable to sleep in, and we dreaded having to spend any more time in the room than necessary. I sent her an email about the room on the first night before finally falling asleep. By morning, she had already contacted management and had our rooms changed. Done, like magic! No hiccups, no guilt trips; they apologized and made sure the room was acceptable before resettling us.

I know we will go back to Belize and I know we will ask our agent to help us find the hidden gems while we are there.

Thank you!!

We made a last-minute request for a long (16 days) and complicated honeymoon itinerary in Costa Rica. Mercedes and the travel company team moved mountains to make our honeymoon dream a reality. My wife and I decided on Costa Rica only after our wedding and days before our vacation window closed. Mercedes with the travel company had to reassure us and manage our stress as well as wrangle many unique reservations on a very tight deadline.

I normally plan my own vacations, but given the complexity and deadline we needed help and reached out to Zicasso.  We interviewed a few travel agents recommended by Zicasso and Mercedes was the most organized with her presentation of options and the overall plan. She was very patient with us as we established trust and added numerous requests and changes. Being willing to jump on video calls with us was key in building that trust. She was very helpful in explaining the options and reassuring us that our travel goals would be met. We’ve never spent anywhere near this much on a trip before.

Mercedes has the connections! She has done the tours and gone to the places. Everywhere we went our naturalist guides seemed to be the best at what they did for that location. In Manuel Antonio, our guide had to reschedule with us, and it was worth the time change to stick with him!   We loved all of the hotels that we stayed at as well.  They were all unique and seemed to become even more impressive as our trip progressed.

Mercedes herself even greeted us at the airport. I’m a bit of a nervous traveler and worried about being taken advantage of outside of airports. None of that was an issue with her there and introducing us to our first driver.  She provided daily itinerary details and updates on an app while in CR. Replies on the app were quick when we had questions or requests.

Drivers are on staff and so most of our connections no matter where in the country were made by the same person or someone else on staff. We got very emotionally attached to one driver especially. All the staff speaks English very well, but we especially enjoyed our driver’s patience as we practiced our Spanish with her and asked her touristy questions about what we were experiencing.

We usually rent a car on vacations, and really only accepted the hired drivers as a consequence of needing to plan this trip with help on short notice, but my views have changed.  Especially in a new country, I would recommend it, not even for safety on the road, but for the chance to meet new people and relax and view the scenery.   There is a lot of beautiful scenery to see in CR!!!Finally, Mercedes made sure that we had a true honeymoon experience.  Most of our hotel rooms were decorated in honeymoon fashion--flowers, fruit bowls, chocolates, and wine/champagne.  We really appreciated the details and the delicious fruits.  (Especially, the chocolate-covered strawberries at the hotel near Manual Antonio!!! 

We had an incredible trip to Costa Rica, thanks to our Zicasso agent’s expert planning and our guide's exceptional knowledge and kindness.

We wanted to plan a family trip to celebrate a milestone birthday, but as a group of six adults with different tastes, activity levels, and even dates for the trip, we were looking for someone to make life easy for us. Our agent did that and more. After just one meeting, he built us an itinerary that turned out to be perfect for all involved, from the hotels to locations and activities. Before traveling, he happily answered any question without trouble and stayed in contact with us throughout the trip.

Our guide was extremely amicable, had an impressive knowledge about Costa Rica, and an eye for the area's wildlife. We couldn’t have asked for more.

It was a real pleasure working with Zicasso’s travel agency to put together a tour which took into consideration all our requirements. When we arrived, they provided us with a WhatsApp contact, which was great to have, but fortunately, we did not need it. The 14-day tour around Costa Rica worked perfectly. All but one of our transfers were private and the drivers always arrived on time and were friendly and knowledgeable about the local flora and fauna, so even the transfers provided interesting sightings. The hotels were very different in style, some large, others small, and we loved that variety.

There was one very small change to our flight time from Puerto Jiménez to San José, which the agency notified us about in good time. They also updated the hotel. Top marks to this company!