Italy Travel Agents & Reviews

My husband and I recently traveled to Italy for the first time. We wanted it to be a trip of a lifetime with as little stress as possible. We wanted to stay in beautiful hotels close to everything as my husband has some physical limitations. We wanted it to be comparable in price to other tours we were researching.

We wanted a lot.

I learned about our travel company from a Zicasso ad in the New York Times. We feel so lucky to have found this incredible company. They were able to, literally, check all of our boxes and give us everything we wanted and needed for our beautiful trip.

Preplanning was key. The personalized collaborative planning started with a personal conversation with the owner on Zoom. He collected much information about our interests, goals for the trip, physical needs, and budgetary constraints. His team then created a beautiful itinerary, with many choices of hotels and VIP tours. It was so much fun to do research and make the choices that began to shape our once-in-a-lifetime trip.

Our travel concierge offered advice and recommendations, and answered the many questions we had throughout the planning process, until we came up with our final itinerary. Designing a trip with an expert in the field was fun and well worth it!!

Once in Italy, the attention to every detail made our experience simply extraordinary. From the moment we got off the plane, we were seamlessly guided and transported throughout the week by drivers and guides. We never had to worry about how we would get anywhere, which enabled us to fully focus our attention on all the beautiful locations and culture of Italy.

Choosing some guided tours was well worth it too. There is so much history and culture in Italy it is mind boggling. Our guides were enthusiastic and very knowledgeable. We highly recommend going to the Vatican in Rome, Orvieto in Tuscany, and Pompeii in Sorrento.

We highly recommend our travel company to anyone who plans to go to Italy. Just one more question for our agent. Now that we have fallen in love with Italy, where to next?

Zicasso’s travel company was a great choice for our trip.

We were very pleased with the service they provided. The tours we had planned all worked out very well. Each of the tour guides was very personable and made us feel like family.

The drivers they selected for our transportation were very professional and courteous as well.

Our personal concierge was very helpful and attentive. She responded timely to all of my concerns and questions.

Overall, the trip was really great. There were some issues with logistics and the way the trip was set up. For example, we wanted to do wine tasting and they should've scheduled the wine tasting out of Florence. Getting in and out of Florence and going down to Tuscany and hitting some major wineries was much easier. Instead, they scheduled it out of Castelfalfi, which was a very beautiful place, but logistically very difficult to get in and out of to explore Tuscany. It was at least an hour each way of extra driving to do any kind of exploration. It was a ridiculous amount of driving and only allowed us to do a couple of things before we had to head back. They should understand those logistics and schedule it better. That's why we hire them.

We were scheduled to visit a lot of small towns along the way. This was great, but sometimes when we were driving to our next destination, we would drive right past the town that we had just visited the day before. Logistically, this seemed ridiculous. We should've just visited the town on our way to the next destination. Again, this should be easily managed by the agency when you live in Italy and you're planning the trip. I was surprised how many times we backtracked past different towns and just kept thinking this could've been done so much better.

They also scheduled a lot of our private tours in vans, which must have made the expense so much more. We only needed a van when we were traveling to new places with our luggage. We didn't need a van for day trips.

We paid extra for English-speaking drivers, but half of our drivers didn't talk to us. They offered no information about the area and it was disappointing. I thought we were going on tours, but in fact, we were just getting dropped off and the driver provided no information about where we were going. This was especially prevalent in Puglia.

We were on a golf trip as well. A few times, the scheduled time for drop-off and pick-up did not allow enough time to play golf. That was frustrating and we had to call the agency multiple times to get the logistics figured out.

I had a number so I could text them with issues and it seemed like I was texting them every single day. They were very responsive and very helpful, and did whatever they could to fix the problem. I was very grateful for that.

The hotels we stayed at were amazing and the beds were very comfortable, and the wine tours and other tours they put together were fantastic.

The accommodations were very nice, and were all located within walking distance to all of the venues, Eiffel Tower, museums ,etc that we wanted to visit.  Paris- the Musee d' Orsay was a most wonderful Art Museum.  The building was magnificent, and the traffic pattern was such that it was easy to see only the venues that was interesting to me.  The Louve was a nightmare to try find stairs to get to any area of interest.  Seeing the Mona Lisa was a highlight however.Venice - was amazing.  So nice to have only foot traffic through all of the alleyways, and the gondola ride through all of the waterways was magnificent. Florence - I loved seeing David by Michelangelo, and all of his partially finished sculptures, and the narrative by the guide was great.  Loved seeing the Venus de Milo, The Birth of Venus, etc.However, the Uffizi art museum was 2/3 under construction and a complete waste of effort.  The Accademia was great.The day long trip from Florence to the coastal towns of Cinque de Terra was very well done.  Great driver full of information.  Beautiful scenery.  Delicious fish and pasta lunch.  The boat couldn't dock, so we had more train rides and walking than normal.  I am 80 years old, and should have stopped for some sustenance in the afternoon.  We walked 14000 steps that day up and down the hilled towns.  I almost ran out of gas in the afternoon.  You might warn people to bring water and a snack in the afternoon for energy.All in all I would not change many things on our trip.  Thank you! 

Our travel advisor set us up with a great trip! They listened to the type of trip we wanted and provided great options.  Unfortunately, I felt as time went on, they didn't pay attention to the details as much as in the beginning. Part of our itinerary was inaccurate and when we asked for dinner reservations to be made each night, only one was made. We really loved the trip but again felt some details were missed which caught us by surprise. The people they work with/recommended in Italy were all excellent and fun to be with. 

In May, our family of five, all adults, took the best Italy tour from Milan to Rome. We visited Milan, Padua, Venice, Florence, the Tuscan countryside, Siena, Assisi, Cascia, Rome, and the Vatican. The tour was wonderful and well organized, thanks to our terrific Zicasso travel advisor. She was always available for questions and went out of her way to ensure all of our wants were accommodated in the trip plans.

The itinerary was well-thought out and we loved each of the destinations and the individual tour guides who educated us at the sites. They were thoughtful, informative, and interesting. Kudos to our agent for her excellent choices.

The hotels were also very good. We really liked the Tuscany hotel and would return there on our own. All of the hotels were well-located, which made for ease of getting around and walking the cities.

Our days were split between touring and having free time, which allowed us to explore on our own and spend time as a family. This schedule was perfect for us!

I would highly recommend this trip itinerary to anyone interested in seeing the north of Italy. Our agent did an amazing job attending to the details of the travel so we did not have to and providing special opportunities we would not have had on our own without a lot of hassles. We are definitely booking our next trips with her as she went above and beyond what we expected in her attention to us and our enjoyment of the trip!

The Zicasso travel agency delivered a top-notch itinerary and I would not hesitate to use them again for trips to Italy.

We couldn't have asked for a better trip to Italy! It was the right pace and really catered to our interests. Zicasso’s trip planner took the time to really get to know what we liked and honed in on that to enhance our experience. The seamless connections and transfers made traveling so carefree and relaxed. There were no hitches or interruptions. Everything ran on time or her guides and drivers were early and waiting for us. If we had a change or requested a time change, she was great about getting what we wanted and staying in touch. That made such a difference.