Kenya Travel Agents & Reviews

We worked with Zicasso's travel partner to plan a trip around a seven-night sail in the Seychelles. After sailing, we followed the itinerary we put together with our agent to Namibia and Botswana. We had a glitch in Namibia with a scenic flight of the Skeleton Coast that did not go as planned. I made contact with our agent and over a couple of days, he forged a solution that fixed the oversight by one of his vendors.

We enjoyed the desert lodge very much. It was a first-class and beyond operation. We also really enjoyed Sossusvlei. We were not happy with our shared guided rides as we were with parents and their 11-year-old only child who ran their lives. It affected us on our tour of Sossusvlei in that we were left alone without a guide for three hours to hike Deadvlei while they unsuccessfully attempted to hike Big Daddy. The longest anyone takes to do that hike is an hour and three quarters. They only made it halfway and were gone for three hours.

We were not thrilled with the two-hour, very rugged ride from and back to the airstrip to the camp, but we did enjoy the camp very much. In hindsight, if we had known the ride would be dissatisfying, we would have likely opted for a different accommodation. This said, the private rides in the Hoanib Valley were unique and very satisfying.

We loved that as much as both of our camps in Botswana, which were in the Okavango Delta and in quite different environments. The camp was wonderful. The highlight of our trip came at our last camp in Botswana. We really enjoyed this area of the Delta in that it had a lot of water. This created a very unique guided driving experience. The safari rides were arguably the best we’ve ever done as we witnessed three warthog kills by lions. We almost witnessed a fourth, of a lechwe by a hyena.

What made this camp a cut above the rest was the food and overall culinary approach of the executive chef. He was at the top of his game. This camp also offered surprise after surprise to make us feel special – lunch in the field, a private dinner in our room, bubble bath, etc.

Our travel agent put together an incredible itinerary and trip. He too was at the top of his game!

Zicasso's travel company was exceptional from beginning to end. They presented us with many options based on our preferences and had great advice on how to make the most of our once-in-a-lifetime trip. The lodges we stayed at on safari were wonderful, the staff took care of every need and the trackers/rangers were very knowledgeable and made our game drives so memorable. We really got to know everyone while we were there.

The beach getaway to Mozambique was also a great suggestion. The boutique hotel catered to us throughout our stay, offering incredible personal service, privacy when desired, and suggestions to make our stay even better. The day trip to Bazaruto Island was perfect.

Our agents answered every question we had throughout the planning process and made the entire trip seamless, with every detail covered.

I could not have imagined how smoothly everything would go; the stays, transfers etc. It couldn't have been better.

Our recent two-week adventure through South Africa and Botswana, meticulously planned by Zicasso's travel partner, was nothing short of extraordinary. Our agent's deep knowledge of the area allowed us to experience the rich culture and breathtaking landscapes in a way we never could have imagined. Her expertise in selecting the best lodgings to suit our needs ensured every accommodation was comfortable, luxurious, and ideally situated. Our travel agent's strong planning and organizational skills made our journey seamless and stress-free, allowing us to fully immerse ourselves in the experience.

Our travel partner truly went above and beyond to cater to the diverse needs of the three couples traveling together. Her ability to manage our varying interests and preferences was impressive, ensuring everyone had a memorable and personalized experience. When a weather-related issue threatened to disrupt our plans, she swiftly and efficiently resolved the problem, showcasing her exceptional problem-solving skills. This level of service and attention to detail made it the best experience we've ever had with a travel agency. We highly recommend them to anyone seeking an unforgettable travel experience.

Our three-week trip was fantastic. The Zicasso travel company made some great recommendations to make our trip a success.

Overall, the organization of the trip was excellent. The guides were always punctual. The flight reservations were handled efficiently, with proactive checks for delays and timely adjustments when necessary.

However, I observed some inconsistencies in the quality of accommodations. Specifically, the camp in Tarangire did not match the standard of the other lodgings provided during the trip. Considering the cost of this trip, I was surprised by this disparity and would appreciate an explanation.

Regarding the gorilla-trekking experience, since the altitude affected me a little bit, I was concerned about the trekking, but fortunately, I felt better the next day and communicated this to the guide. Despite my recovery, I was placed in a super-easy trekking group, resulting in a trek that lasted less than 10 minutes before encountering the gorillas. While the encounter was okay (it was just a small group and I'm aware that regarding wild animals, sometimes it's a matter of luck finding them or not), the experience was diminished by the behavior of one of the two guides who accompanied us. His actions – jumping, screaming, and mimicking gorilla behavior (even eating plants) – were intended to be humorous, but came across as unprofessional. This was disappointing given the serious nature of such treks and the expectations set by the trip's premium cost. I also didn't understand the necessity of having two guides (It was explained that there would be one guide per group). I thought the whole experience would be a cherry-on-the-top thing, but unfortunately, it was not.

Finally, at the lodge in Rwanda, they wanted me to leave the room at 11am, even though the guide was going to pick me up at 1pm. I negotiated to leave the room at 11.30am, but that was earlier than the regular check-out time in most of the hotels.

The trip organization was excellent. Despite many changes, the Zicasso tour agency was on top of all the changes and made the trip successful and memorable.

Our agent organized a climb with a guide and his team of porters, cooks, etc. I cannot recommend the guide and his team enough. They were the best I have had over the past years. I will recommend them to anyone wanting to climb Kili.

Our couple's trip to Kenya, Tanzania, and Zanzibar was truly amazing and a once-in-a-lifetime experience. We went to Nairobi, Amboseli, Lake Nakuru, Maasai Mara, Serengeti, Ngorongoro Crater, and Zanzibar over two weeks.

Zicasso’s travel agency made it an easy and seamless experience. They communicated well, took care of us before we landed, and provided guidance on everything we needed, including what to pack.

After we landed, they met us at the airport, provided all transfers, and had their experienced drivers transport us around the country and take us on game drives. We loved our time with our guides in Kenya and Tanzania.

We were also able to visit a Maasai village and learn about their culture. It was wonderful to talk over campfires and learn about their experiences.

The service at every camp and hotel was exceptional, and whenever we had a question or issue, our agent was quickly available to triage.

We would, without hesitation, highly recommend a trip like this! Do it!

Our agent gave us the most magical trip and was able to keep it within our budget.

This was a trip of a lifetime! The details large and small were flawless, leaving us to enjoy the trip with no worries.

We started in Kenya. All accommodations were beautifully appointed and the staff were very friendly. The locations were strategic, allowing us to view different animals based on the area. Our first stop was Lewa Conservancy, where the rhinos and the grazing animals were the highlight. Then, in Maasai Mara, the migration and hippos were the draw. We also viewed the migration from a hot-air balloon, which gave a different perspective. Naboisho Conservancy is known for its cats and it did not disappoint. We saw leopards, a lion pride with 17 babies, and a cheetah hunting a gazelle.

We then traveled to Uganda to visit the gorillas and were nervous because it was considered a level 3 advisory by the US Department of State. However, once we were there, we felt very comfortable and were glad we went. Trekking with the gorillas was a highlight of our trip. We did two trips and each was very different.

The small details like the transfers, having help through the airports, and ensuring we had packed lunches when traveling from one location to another were flawless. This trip was complicated and on past trips the transfers were always the weak link. Zicasso’s travel company nailed it.

We would highly recommend this trip!