Laos Travel Agents & Reviews

The places selected for our trip (Thailand and Vietnam) were beautiful and we experienced diverse activities. Our hotels were all outstanding: gorgeous rooms, great/responsive services, yummy included breakfasts. The guides they found were so informative and helpful; they really went above and beyond to connect and engage us. The drivers were very safe and we were amazed at their ability to navigate those busy city streets! We felt that the travel agency really understood what we were looking for on our trip. We do wish the itinerary was a bit more detailed for our Type A personalities. We had to ask for additional information on start times, once we got closer to the date, for the activities included.

I would give the trip and company 4.5 stars, but that is not an option. Overall, the trip was interesting, and we felt the program allowed us to get a good overview of both Vietnam and Cambodia. Ms. Ha at the travel agency was excellent to work with. She was very prompt in responding to our queries, helped us plan a great itinerary, and attended to glitches right away. The arrangements, especially in Vietnam, were very good, our guides were always punctual, knowledgeable about their cities, and keen to share that knowledge with enthusiasm. We appreciated the fact that in Hanoi, our guide went out of his way to help us with money exchange and pharmacy purchases and also allowed us to fit in an unscheduled visit to the Hanoi Hilton (at our expense, of course). It was also very nice to have dinner with Ha on our final day in Vietnam.

The cruise on Halong Bay was a bit disappointing. For people who do not want to kayak or swim, there were very few activities, and the ship spent a lot of time anchored rather than cruising. The rooms on board, however, were very good. All hotel choices were very good, and we would like to give a shout out to the hotel in Hoi An, which was a charming place to stay at.

We enjoyed Cambodia, but the 95+ degree heat detracted somewhat from our enjoyment and exploration of the temples in Siem Reap. Due to a mix-up with the operator in Cambodia, and despite our mentioning this to the guide, we went to all the temples in a single day, which was somewhat exhausting. Our guide was knowledgeable but seemed to go strictly by the book. Unfortunately parts of Angkor Wat were closed to tourists the first day because of the king's visit. The next day's excursion to Tonle Sap Lake and Banteay Srei temple was slower-paced and more enjoyable, and on our free third day, we rented a tuktuk and enjoyed a trip through the countryside to the Landmines Museum. Our guide in Phnom Penh was great and made recent history come alive.

We worked with Ambrose at the travel company and had an amazing trip to Cambodia, Vietnam, and Thailand. We were planning our trip around a wedding in Khao Lak, Thailand, and were looking to squeeze a lot in during the week and a half before. Working with Ambrose and his team was so easy from start to finish. Ambrose was super responsive, which was something I noticed from the moment we were paired via Zicasso. My fiancé and I had a ton of questions, which he patiently and thoroughly answered. The only thing we booked ourselves was our departure and return flight for the trip and the hotel for the wedding (which was outside our travel plans made with our travel agency). Everything else was handled by our travel team.

Our itinerary was incredibly thorough and included all of our flights and transportation during the trip, which was amazing. The itinerary also included information about e-visa applications, local culture, tipping, and other handy information. Ambrose consolidated all of our information into a neat package within the itinerary, which was easily accessible online and via the travel app. He was super accommodating when we had to make a last-minute change about a month before the trip because the bride changed the wedding dates.

While on the trip, everything was seamless, and we did some really incredible activities. Our local guides and drivers were always on time and waiting when we arrived, and for every activity planned. Ambrose and his team were also available via chat through the travel app while we were on our trip. Just one thing to note is that once the trip starts, the customer is liable for any changes. We had a minor miscommunication at the end of our trip and did not realize that canceling a transportation we no longer required would not be refunded.

Overall, Ambrose and his team were excellent to work with, and we had an incredible trip. I would definitely recommend them and would use them again if or when we take another trip to Asia.

From the initial contact to our final goodbyes, the travel agency and its associates were there for us. We had a two-week tour, covering North, Central, and Southern Vietnam and a total of three different guides, one for each part of Vietnam. Each guide lived in or around the area, and the owner of the company also resided in Vietnam.

Setting up our trip was as easy as making a simple request with zicasso.com. I was contacted by the owner of the travel agency, Vinh, and the trip was set up within a month. They took care of all the scheduling, domestic flights, transportation, tickets, booking excursions, and our visas for Vietnam. We truly got to enjoy our vacation because we didn't have to worry about planning. They listened to what we wanted to do for our vacation and made it happen. Even during the trip, if we changed our minds and wanted to venture somewhere different, they made the appropriate updates to our schedule.

We have zero complaints and nothing but compliments for this company considering our trip. We made lifelong memories and friendships with our three guides. They were professional, accommodating, and very personable. We enjoyed spending most of our day with them and learning so much about culture, history, and food.

The places we stayed and the places we visited were perfectly chosen, and we enjoyed them very much. We would definitely book with them again for Vietnam and possibly even try other locations that they offer.

We had an amazing trip which was pretty much faultless. Everything was easy and very well organized, and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in throughout the holiday.

Before the holiday, our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things and hotels we wanted to go to, and these were all incorporated. Our travel specialist also helped with Visa preparation, etc.

On our last day before we left for the airport, our travel specialist called the hotel for a final check-in, which was lovely. Both my husband and I have high standards, and we came away from this trip thinking it was one of our favorites, and we travel a fair bit. Thanks to the travel company and, in particular, our travel specialist.

Our experience with this travel company was exceptional. We couldn't be happier. The process of setting an itinerary was enjoyable as our travel agency provided personal attention to ensure we planned the trip we wanted and responded quickly to several requests for changes in both location and activities. We definitely felt a connection with our representative.

Once we started the trip, our accommodations were stellar, our guide an absolute treat, and our driver kept us safe in the chaos that is Hanoi traffic. The itinerary spanned the gamut of food, culture, history, and sublime geography. The individuals we worked with from the travel company were courteous, responsive, knowledgeable, and a joy to deal with.

We are very much looking forward to another trip with them in the future.

From start to finish, the entire process of working with the travel company was exceptional. Many thanks to Vy, who responded quickly to emails despite the time difference and worked with me and my family for several last-minute changes to our original plans. Guides in both countries were friendly, punctual, and knowledgeable. Accommodations were lovely and in great locations. 

It was particularly helpful that the travel agency has offices in these countries, as there was always a contact available to support. I received WhatsApp messages immediately upon arrival in Bali and a guide to navigate through the airport, which was invaluable. We would definitely recommend the travel company to anyone traveling to this area of Asia.