New Zealand Travel Agents & Reviews

This was absolutely the trip of a lifetime!!  New Zealand is the most beautiful country I have ever visited.  The hiking, scenery, points of interest are so easily marked, well maintained and the care for their country is obviously a priority for the country.   We spent 3 weeks in February touring New Zealand.  Most of our time was driving south island.  Driving on the opposite side of the road was much easier than expected, mostly because the road signage is clearly marked for driving direction, turns and roundabouts -so don't be nervous.  Plus, the citizens and other visitors are so kind and friendly.Our agent, Geoff with the travel agency was excellent.  I gave Geoff a tentative itinerary of what we wanted to see, his expertise, advice and insight gave us a trip beyond our dreams.  He thought of everything, from maximizing our time to see the best of the best, most efficient logistics in traveling around to maximize our stops, our accommodations were beautiful.  We didn't have a bad stay anywhere in our 18 days.  He choice of excursion companies was also top notch.  He even booked our seats on the side of the plane with the best view on the inter-island flights - it was those little things that added up to really enhance our trip.Geoff was also a good communicator, he called me several times to discuss excursions, places to stay/stop, and points of interest.  He gave wonderful tips as well.  Also, the app of our itinerary was the best - all our information was at our finger tips - hotel, excursions, flights, directions, contact info all in one place!I highly recommend Geoff to plan your trip, I felt very fortunate to have found him.  I credit the success of this perfect trip to him and his team!!

My husband and I trusted Kate from the travel agency to plan our honeymoon in New Zealand and Fiji, a decision we couldn't have been happier with. As we are both big nerds and unconditional fans of the Lord of the Rings, we asked Kate to design a trip that covered as many filming locations as possible. The result was amazing. Not only did we enjoy Hobbiton or Rivendell, but Kate mixed our passion for LOTR with incredible tours and activities that allowed us to get to really know and fall in love with New Zealand!

The resort in Fiji was the perfect end to our trip and we felt truly as if we were in paradise! Moreover, Kate was available at all times and we quickly found a solution with her when one of our flights got canceled. We felt that she had our back 100% of the time, and that is priceless when you are such a long way from home.

The trip was very well organized by the travel agency and provided us with a variety of experiences in Australia. It gave us a real overview of the eastern part of the country, both from rural and urban perspectives. One of the trips had to be rescheduled, and the travel agent made it happen without any issues.

My husband and I went on a wonderful trip to New Zealand visiting both North and South Island. The trip was originally planned for 2021 but had to be postponed until this year. I prefer working with an agent, and Lindsay from our travel agency was extremely responsive, offering helpful options and suggestions. Even though the time we spent on the North Island was right after the torrential rains, we modified the itinerary to spend four days in the Taupo area and two days in Rotorua.

We hiked in the Tongariro National Park and part of the Great Lake Pathway, sailed to view the Maori Rock Carvings, and visited Orakei Korako geothermal pools and Huka Falls in the Lake Taupo area. In Rotorua, we relaxed in the mineral pools of the spa and enjoyed the indigenous Maori experience at Te Puia.

The next 12 days were spent on the South Island where we had sunny and warm weather! One of our favorite places was Abel Tasman Park where we went kayaking and hiked the beautiful Coast Trek. We continued our adventures with a memorable heli-hiking experience on the Tasman Glacier in the Mt. Cook region, followed by visiting the unique blue penguins and Royal Albatrosses on the Otago Peninsula and enjoyed a hike and cruise on the famous Milford Sound in Fiordland National Park.

We ended our journey with three days in the Lake Wanaka area where we kayaked, hiked, and visited some of the region's famous wineries.

This was a trip with our 10-year-old grandson. Our agent lived up to our expectations as we worked for about three months putting this trip together. He was patient with every change I'd throw at him and always available, even on our trip if we needed him.

Karen is a superb travel planner and, most importantly, a human being. She listened well to the needs of my husband and me as she planned our trip and provided an experience that surpassed our expectations. There was a perfect mix of time on our own where we could simply explore and immerse ourselves in the history and culture of New Zealand.

A very telling fact that kept recurring was the high esteem her guides held for her and their comments regarding her attention to detail. Karen also personalized the trip once we arrived in New Zealand, staying in phone contact with us. She took us on a hike in Nelson and personally picked us up and returned us to the airport.

My family has traveled throughout the world on very high-end tours and has never had the personal relationship and experience that Karen offered. The tour guides she chose for us were, in and of themselves, interesting and intelligent ambassadors for the area and region we were exploring. They were an excellent reflection of our agent’s values and attention to detail. The personal choice of accommodation was also excellent. I give Karen and her team the highest marks!

My 80+-year-old grandparents, mother, brother, and I had a trip of a lifetime this past March when we traveled to Sydney, Port Douglas (Great Barrier Reef), Melbourne, Queenstown, and Wanaka. My grandfather has wanted to visit Australia and New Zealand for the last 20+ years, so we finally decided to take him as mobility concerns were catching up to his and my grandmum's age. My mother, brother, and I also had additional activities we wanted to cover during our first visit Down Under.

I was impressed to find how perfectly the team anticipated and tailored the trip to my grandparents' mobility needs while also ensuring that my mother, brother, and I were not longing to see more. The five of us all had a full and easy experience, and I cannot identify an aspect of the tour where we could've had a better outcome! This alone made the trip a five-star experience.

However, I write this recommendation for the team at the travel agency for their thorough ability in handling the pre-trip items in the months before departure. From managing entry and vaccination requirements for family members all over the world, and more significantly managing two last-minute cancellations for personal emergencies by my uncle and aunt, it is obvious the team pulled out all the stops to ensure the best trip and a full trip could be had. I would recommend to friends and family to consult with this agency for their trips to Australia and New Zealand!

We just returned from a fantastic 17-day trip to Australia arranged by Shelley at the travel agency. Zicasso matched us up with Shelley and her firm after an issue with our previous agent. Shelley was a lifesaver and able to create a new itinerary that closely matched our initial plans despite the short notice. She also provided suggestions to fine-tune and improve our previous plans to better match current flight schedules and tour offerings that worked with our travel style.

All of the tours and activities she booked were enjoyable. A particular bonus was having local contacts that we could reach out to when the inevitable travel glitch occurred, allowing us to quickly get back on our way. We appreciated Shelley's knowledge and professionalism throughout the process. We highly recommend Shelley and the travel agency and will work with them the next time we plan to visit Australia or New Zealand.