New Zealand Travel Agents & Reviews

Our travel specialist with the company was truly so helpful and accommodating. She changed the itinerary for us multiple times prior to the trip to make sure it was exactly what we wanted. Our travel specialist was available to talk to through email and on the phone which made communication really easy. When we arrived in Auckland, our travel specialist met us at the airport, which I have never had a travel agent do before. She made sure all of our flights had gone smoothly, ensured that our travel plans for the next two weeks were corrects, and spent time talking with us about what to expect in New Zealand. All of our transportation for the two weeks was set up for us which was so nice to not have to worry about while traveling. We were set up in great hotels/apartments through out the stay that were very accommodating. 

The trip was fabulous! I'm so impressed with the way Zicasso's travel partner structured the trip by having a travel day and then a tour day. That structure really made it more enjoyable. The hotels were fantastic as well. I made one recommendation to our tour operator regarding a pod experience – it needs some guardrails for the senior citizen demographic.

It was a pleasure working with your company and I have recommended you to friends.

I had a fabulous trip through New Zealand's North and South Islands. It was exactly what I had hoped for and more. The Zicasso travel agent created a fabulous itinerary, with the right mix of group tours, self-driving, and small excursions. The guides were all locals who knew the areas and were knowledgeable and entertaining. I was completely spoiled by all the excellent drivers who shuttled me to and from airports, bus and train stations. It was lovely not to have to figure any of that out and so relaxing not to rush around in a strange city trying to figure out transportation and timing. Their app was great and I always knew what was next up and who to contact if I had any issues.

We had a wonderful time on our trip. It was apparent  the Zicasso trip planner really listened to our interests and style of travel, and planned activities and lodging accordingly. We really appreciated the occasional real-time updates we received from her during the trip, which made us feel she was continuing to oversee our trip. That sort of attention felt very personal and attentive. I would highly recommend our agent and the travel agency to anyone looking to plan a trip "Down Under."

We planned a 30-day trip to Australia in September 2024. Overall, most everything was excellent. We felt Zicasso’s travel agent really listened to what we wanted and made excellent suggestions during the planning process. We had a couple of small issues which were quickly resolved. We used a travel app, which was an excellent reference for trip details, even offline. There was a bug that showed an old version of the itinerary in one view, so we had to be careful to use the right view.

The choice and location of hotels was excellent. The hotels were nice and always in an area with restaurants, shops, and things to see. Breakfast was always included, which was important as our tours often started early.

The transportation was well coordinated, both flights and ground transportation. We were picked up and dropped off on time. The flights were at reasonable times, but with a block of downtime before or after the flight, which was important for doing laundry.

The tours (some small groups and some private) were well chosen. Knowing what we know now, we might have skipped a few tours.

The thing we did not like was that our visit to Melbourne was in the middle of the footie grand final. We should have been told of this conflict so we could have avoided it. (It was like being in Miami during Super Bowl weekend.)

We have just returned from our first two-week visit to Australia. We are a family of four, with kids aged 18 and 16. Considering the size of Australia, the time of the year, and length of the trip, we used Zicasso's travel partner to help plan our perfect trip. Our agent listened to what we were interested in and planned the best trip for us! We spent time in Sydney, Port Douglas, and Uluru. Our domestic flights, accommodations, transfers, tours, and excursions were all planned perfectly and without hiccups. She was available during our trip for any and all last-minute questions and changes. I would highly recommend our travel company and we will be using them again when we check out New Zealand!

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

We loved our New Zealand/Australia travel specialist Jo! Our original trip in March 2020 was delayed because of Covid, but Jo kept us updated and then rescheduled our trip. Her suggestions about what to see and do fit in perfectly with what we wanted out of our trip. Taking the trip and all we saw and did was even better than what the terrific itinerary showed. Just a truly awesome trip in every respect!