Rwanda Travel Agents & Reviews

The trip was great. We got to see everything we wanted to see, including the big five and the migration of large herds of wildebeests and zebras. 

The travel company was extremely helpful. The pre-trip prep was very thorough, but the true test came when I lost my cell phone in Mara towards the end and then our return flight was unexpectedly canceled. So I was stranded in Nairobi with my 12-year-old, having almost no means of communication with the rest of the world, and the rebooked flight was not until five days later.

The travel agency worked with local providers and put together a three-day side trip for us to go to Lake Nakuru to see rhinos, rebooked our local transportation, and made sure a local agent would be at the airport to help us when we departed — and they made all the arrangements within a day. They helped make a really stressful situation a lot easier to deal with.

Kathy and I have traveled extensively and have used guides from Zicasso at least half a dozen times. I can honestly say that Dan and Mandy at the travel agency are the best team we have ever experienced. 

We just returned from a 16-day East African adventure that was nothing short of amazing. Every trip detail was planned for us and there wasn't a single moment that didn't go according to plan. Dan acted as our personal guide, and not only was he a pleasure to be with, but he also planned a number of small surprises throughout the trip that just blew our group away. 

Every part of the trip was custom-planned, from our tent camps and game drives to our hikes through the Rwandan mountains to see the gorillas. Our trip focused on Kenya and Rwanda, but Dan's knowledge of the animals, local cultures, and political history has us hooked on Africa. We will soon begin planning our next visit and this travel company will be our team again. Can't wait for our next adventure.

Our party of six had an absolutely incredible experience with the travel agency. From start to finish, Charles and Sarah demonstrated exceptional expertise and knowledge of Southern Africa (including customs and practices), and had an obvious dedication to making the trip unforgettable. Their knowledge of locales and locations, wildlife, transportation, and the best safari camps was impressive. They listened to our preferences and crafted an itinerary that was perfectly matched with what we wanted from our 2 weeks in Africa.

We saw four of the big five and countless other species in natural habitats, all thanks to the very knowledgeable guides we were matched with. Daily, we were literally a few dozen feet from elephants, giraffes, antelope, lions, leopards, warthogs, buffalo, wild dogs, and cheetahs. The camp tents were exemplary, offering luxury and immersion in the wild. We felt safe, supervised, and pampered throughout the journey. The attention to detail, from transportation to guided game drives, was simply outstanding.

Finally, their communication was flawless. They promptly answered our (many and sometimes silly) questions and ensured we were well-prepared for the trip. They also helped make special arrangements for a birthday dinner. During the trip, they regularly stayed in touch. When our return flight was canceled last minute, Sarah made sure we had accommodations in Johannesburg and London while our airline re-routed us.

We can't recommend this travel company enough. Thanks to their expertise and knowledge of Africa, our safari was a once-in-a-lifetime adventure that wildly exceeded all expectations.

Andre did a great job of organizing our trip. He listened to our needs and adjusted the itinerary to accommodate our desire to be more inland/forest-oriented than beach-oriented. All the guides were excellent, as were the hotel accommodations. The guides were always on time and clear about expectations.

We didn't know what to expect in Madagascar. We were surprised by the abject poverty and the general backwardness of the culture, which has been exacerbated by corrupt leadership and the legacy of foreign colonization (in this case, France) that siphoned out the resources and left the people mired in their impoverished state. Our trip started in Uganda, which is considered a third-world country, but compared to Madagascar, it seems like a fully developed place.

We probably enjoyed the camp near Ifotaka the most due to the accommodations, the daily walks in lemur country, the food (the chef was amazing), and the staff, who were very cordial and helpful. We enjoyed our stay in Andasibe, but did not see nearly as much wildlife as we had hoped. The hotel in Tana was a unique and wonderful experience, and the other hotel in Tana was also very nice.

One point that should be made to anyone traveling to Madagascar is that the trip can be grueling if you're trying to see as much of the country as possible in a relatively short period of time and don't want to just hang out at the beach. The flights within the country are on prop planes and some of the road journeys, like the three-hour drive from Fort Dauphin to the river country or the five-hour drive from Tana to Andasibe can be very long and on treacherous, hole-filled roads that would be considered impassable in the US. These journeys can be exhausting.

The trip was absolutely wonderful. Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days. Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip. The transfer from our Kenya guide to our Uganda guide was seamless. We had an issue with logistics in the last few days, but our planner helped us solve it quickly.

The only thing I would suggest they do differently: Our communication leading up to the Uganda portion of the trip was with the operations manager. We didn't meet our guide (or know they weren’t the operations manager) until the morning we left for Kibale. It would have been nice to have some communication with our guide beforehand as there were a couple of things on the itinerary (prepared by the manager) that our guide seemed not to know anything about, namely a game drive in Queen Elizabeth Park.

A fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for, to a very high standard.