The trip itinerary and guides provided in Barcelona, Porto, the Duoro Valley, and Madrid were excellent. They were very knowledgeable, professional and personable, and spoke excellent English.
Most of the drivers were very good, but we were surprised that some of them did not provide bottled water for half-day tours (we had to ask and stop to buy it). This was a minor nuisance, but given the price of tours and previous experiences, a simple expectation, as well as having the car cooled down and AC on during hot days when being picked up.
The tour manager did an outstanding job overall, but could have improved on some specific requests that seemed to be either forgotten or missed regarding an electric scooter/wheelchair we rented that caused some issues during pick-up and drop-off. Otherwise, working with her was a very good experience.
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