Italy & Switzerland Tours

Wow! I cannot recommend this company enough for your international trips. We were blown away by the quick response times when planning, the detailed itineraries, and their ability to make our dream trip become a reality. We started planning late, and they were still able to create and book our dream trip in less than two months! 

We knew we wanted to go to Switzerland and northern Italy, but honestly weren't sure what areas to visit or what activities to do. Our travel agent, through Zicasso, created a dream 10-day itinerary for us, starting in Zurich, then traveling to Interlaken, Grindelwald, Lauterbrunnen Valley, Zermatt, Lucerne, Lake Como, and ending in Milan. 

They gave us options of activities to do in those cities, with detailed descriptions and recommendations. We chose a lot of mountain expeditions, which we were well pleased with. They provided other suggestions for things to do in the areas we visited and even provided restaurant recommendations. We were so impressed by how quickly they adjusted the itinerary if we requested a change, and they were so accommodating. 

They were able to book us a private guided tour of The Last Supper painting in Milan, which was a highlight of the trip! We loved every activity planned and had our tickets sent to us ahead of time to print out or download, which made everything so easy. The detailed itinerary had maps, photos of buildings, walking routes, etc, and was so easy to navigate. We had the smoothest trip because of that detailed itinerary. The trip planner reached out to us several times while we were abroad just to check in and make sure everything was going smoothly. 

The hotels were also amazing! Every single one had an amazing breakfast and a beautiful view. We were upgraded twice! They only use four- or five-star hotels, and I think that is a huge bonus. We were so happy with our hotels and hotel rooms. We were also incredibly happy with the price of the trip and the ease of booking and payment. 

Overall, I have been telling everyone to use this company for their trips and we will definitely be using Zicasso again! Thank you, Zicasso, for the trip of a lifetime!

The drivers were timely, professional, and very prompt. The guides were very knowledgeable and generally designed the tours to match our requests. The hotels were exceptional and our only comment is that there was an odd odor in our room in one of the hotels.

Our only true complaint would be about the wine tasting on May 22. The location was not aware of our reservation. The couple running the vineyard seemed confused by our arrival. After a bit, they offered to accommodate us, but we felt like we were imposing on them. Then, at our lunch at a restaurant on Capri, they did not have a record of a reservation and placed us at a table without a view, near the entrance. We made the best of the meal, but for the price we paid, we would have expected confirmed reservations and a table with a view.

We had a fantastic experience for a first-time trip to Italy. I wasn't sure how this would be, considering I learned about Zicasso while trying to plan the trip myself. Zicasso put me in touch with a travel specialist and the whole team was incredibly responsive to my many, many questions. If they were ever annoyed, it didn’t show.

I really wanted a smooth experience for my family of five, including three teens, one of whom has Celiac. Our agent was great in helping plan out the experience we wanted. As you may know, it is challenging to find rooms for five in Europe, but the travel company found apartments (usually two bedrooms with a pull-out couch) in the heart of town. You can really customize what you do, but we elected to plan our own meals and handle some of our own transport. We did have one issue where the van driver taking us to the train failed to show. I got one with Uber and the travel company quickly (I mean before we got home quickly!) refunded that amount.

Our contact in Italy was amazing and patient. I can’t give her enough credit. Any time I was unsure of something, she was there. The tours were great, especially Florence and Rome. You may be able to find the companies online, but ours seems to have the connections to get the best guides.

As for meals, we didn’t have any issues. We used an app and got a few recommendations from the travel company and local guides. Even our wine-tasting tour out in Tuscany was accommodating.

I would use our travel company and Zicasso again. I think the only downside is we tried to cram a lot in and it was hot. I probably should have asked for one to two fewer or shorter walking tours, especially on days we switched cities. Otherwise, it was excellent.

Zicasso’s tour operator planned the most amazing trip to Italy for us! My requirements were culture, romance, and relaxation. She delivered on every aspect. Although we missed our tour of the Vatican due to the Pope's funeral, my husband and I actually attended his funeral!! Our hotel, though planned many months before, was next to the basilica where Pope Francis was laid to rest. Talk about being a part of history!

We stayed in a beautiful converted villa to boutique hotel in Florence; got whisked away through the Tuscan countryside in a vintage Fiat 500; took cooking classes; sipped lovely wine, accompanied by excellent lunches on our winery tours; soaked in Italy's rich culture and museum scene; and even ticked the relaxation box by spending time by the pool, in the spa, and resting on our large deck overlooking the Amalfi coastline.

Every tour guide was extremely knowledgeable and personable, and it was evident they loved their jobs. Between memories of the boat ride along the Amalfi Coast, tips from the cooking classes I have already started using at home, and the cases of wine we are eagerly awaiting delivery of, my husband and I will forever hold Italy in our hearts and la dolce vita it provided us. 

Talk with our tour operator; you will be glad you did!