New Zealand Tours for Couples

Overall, we had a great time on our six-plus-week trip. Zicasso's travel agent put together a great itinerary. Except for a few glitches, the trip went very smoothly.

A couple of minor complaints:

Although our Auckland hotel was nice and the staff were excellent, the room was very small, it was too far from the pier (two miles), and the breakfasts were too cumbersome. We had to schedule them and the menu never deviated.

I was confused by the multiple layers of companies I dealt with. First, Zicasso, then the travel agency. So far OK, but then I was supposed to deal with two different individuals at another partner. The Australia contact seemed to be a bit more on top of things than the New Zealand agent. At one point, when our tour guide was a no show, one of the partners told me I had to file an insurance claim. What?!? I called my travel agent and he gave me the correct answer.

Along those same lines, I thought I would hear from either of our agents at some point during the trip, perhaps at the beginning. Instead, I got handed off to their partner, whom I had never dealt with. It was rather confusing and impersonal considering the cost of the trip. Three layers of agents seemed excessive.

Thank you Zicasso, thank you to the team who organized this super discovery journey on the South Island. Top organization, exchanges, documentation, advice, and responsiveness. Our agent's kindness and availability convinced us to go with you in the preparation of our two-week stay, self-drive holiday. Thank you again and I wish you all the best for the future.

Working with Zicasso's travel agent and his team was a pleasure from beginning to end. I shared my interests and what I wanted to include in the itinerary. My agent helped me choose options that delivered on my expectations and we created the trip of a lifetime for my family.

Communication was clear and consistent. Questions were always answered professionally and promptly. Having an expert handle the logistics required to travel between the North and South Islands lifted so much weight off my shoulders – planes, private transfers, trains, ferries, seven hotels, and tours every day. The team was available 24/7 and when one tour was canceled due to weather, they quickly arranged for a replacement activity within an hour.

The hotels chosen for us exceeded all expectations. They were beautifully designed and clean, with helpful staff, great amenities, wonderful hot breakfasts, and convenient locations within walking distance to attractions and restaurants. I'm not sure if it was intentional, but we were always in a hotel with a self-laundry service at the times we needed it most.

All the private transfers, whether short rides from the airport to hotel or long rides to the next town, were in spacious and clean vehicles with wonderful drivers.

I would not hesitate to recommend this company to others and would definitely use them to plan another trip.

Zicasso's travel consultant was wonderful to work with. She listened very closely to our trip desires and met every one of them. She was very responsive before and during the vacation. She was accommodating with changes and worked with us on every step to make it a once-in-a-lifetime holiday. I would highly recommend her and this tour company for future trip arrangements.

Australia and New Zealand were great. I would definitely spend more time in the rural areas vs the cities. However, Queenstown was awesome and we tend to enjoy the outdoors more than city life.

Thank you for a terrific trip!

I really want to thank the travel specialist from Zicasso's travel agency for such amazing planning. My vacation in New Zealand was great, everything flowed flawlessly, and all the activities she suggested were really fun and varied. I got to see some incredible, breathtaking scenery.

All the tour guides were amazing and very knowledgeable, but special mention to the guide for the glowworm tour; he was incredible! The Māori experience was one of my favorite activities as I was able to really get a grasp of the culture, their music, energy, and food. And last, but definitely not least, the guide from the food tour really made my birthday very special! I am looking forward to coming back soon.

Zicasso’s tour partner put together a terrific four-week itinerary for us and we thoroughly enjoyed our vacation. She took input about likes, dislikes, and how much physical activity we were up for, and balanced seeing a lot and doing a lot. 

The accommodations were appropriate and the excursions were great. All the reservations worked without incident. Communication was excellent; we had questions along the way and they were answered promptly and thoroughly. She made good judgments of what activities were appropriate, to the point that she signed us up for things we may not have considered.