Three Week New Zealand Itineraries

Overall, we had a great time on our six-plus-week trip. Zicasso's travel agent put together a great itinerary. Except for a few glitches, the trip went very smoothly.

A couple of minor complaints:

Although our Auckland hotel was nice and the staff were excellent, the room was very small, it was too far from the pier (two miles), and the breakfasts were too cumbersome. We had to schedule them and the menu never deviated.

I was confused by the multiple layers of companies I dealt with. First, Zicasso, then the travel agency. So far OK, but then I was supposed to deal with two different individuals at another partner. The Australia contact seemed to be a bit more on top of things than the New Zealand agent. At one point, when our tour guide was a no show, one of the partners told me I had to file an insurance claim. What?!? I called my travel agent and he gave me the correct answer.

Along those same lines, I thought I would hear from either of our agents at some point during the trip, perhaps at the beginning. Instead, I got handed off to their partner, whom I had never dealt with. It was rather confusing and impersonal considering the cost of the trip. Three layers of agents seemed excessive.

Zicasso’s tour operator did a great job planning our trip. Our agent spent a lot of time speaking with us to explore our interests and help develop a trip that met our interests. Everything flowed seamlessly, with no major travel issues. The travel company was easy to communicate with and responded timely to any inquiries we had. I would recommend them highly.

Zicasso's tour operator did a great job planning a once-in-a-lifetime trip for me and my friend to Australia and New Zealand. We had several planning phone calls ahead of time and I could tell that she listened to what we wanted and had great suggestions. She also modified the trip to fit our budget. The tours and locations she picked ended up being wonderful and exactly what we wanted. Thank you so much!

We had the most wonderful time in Australia and New Zealand. Zicasso's travel agent was an absolute pleasure to work with. She was very responsive and so helpful in ensuring we saw eveything we wanted to see. She listened to our needs and put together an amazing trip!

Zicasso's travel company provided an outstanding level of planning and support for our trip to Australia and New Zealand. The itinerary was detailed perfection and we had an absolutely seamless and wonderful two weeks. I wouldn't hesitate to use them in the future for another out-of-country vacation.

I cannot say enough about a perfect trip made available by the Zicasso travel agents' careful planning and arrangements. It was a complicated itinerary, with multiple tours, several flights, and great hotels, and everything went smoothly. The company on-site was available to answer questions.