Europe Trip Planner

The trip was operationally well planned and the coordination with Zicasso's travel agency was generally very good. Their proposal was significantly more expensive than the competing proposal, so I guess I expected a bit more. I would give it 4.25 or 4.5 stars if the rating system was bit more nuanced.

A few things were sub-optimal. On our first morning, the guide contacted the agent to tell them that they would pick us up at 10am (or at least that is what the guide told us), but our itinerary indicated 9am. At 9.15am, we called the agency and they called us back about five or 10 minutes later to tell us about the new 10am time. Not a great start.

That guide and the one in Munich were what I would describe as average guides – knowledgeable, but without much personality. The guide in Salzburg was outstanding.

From an organization perspective, we went to Salzburg from Lucerne, Switzerland, passing Innsbruck on day four, then trained it back to Innsbruck the very next day, basically adding four hours of driving/training for no real reason. We could have just stayed in Innsbruck on day four and then gone to Salzburg on day five and not backtracked.

Lastly, the hotel in Munich was very dated and the whole feel of the place was drab, including the decor and the lobby.

All that said, the operational people were very responsive and just about every leg happened right on time and the guides were organized. I never heard from the lady who organized it after I booked it, which I told her was odd, especially since I thought a trip to Italy, their specialty, was on the cards for my larger group that I had been with in Ireland the week before this trip.

So, all in all, a good trip, but not a great trip. I am not sure I would use our travel company again, but I have not landed firmly on that just yet.

Thanks, Greg S.

Zicasso’s travel planner and his team planned a marvelous trip for us. We visited five cities, starting in Frankfort and ending in Munich. Every excursion was perfect. The guides and drivers were very knowledgeable and friendly (great English). The hotels in every city were amazing.

Our trip was fabulous. The cruise from Athens to Venice was nice, but we much preferred the one from Amsterdam to Basel. This one was much nicer and just more intimate and welcoming. The staff were excellent.

Zicasso's travel agent did a wonderful job planning our pre- and post-cruise itinerary.

From the moment we began working with Zicasso's trip planner, our every need was met. He listened and planned an epic trip based on our conversations. Then, for our trip, we worked with another trip planner who was extremely responsive and professional, especially when we were in Italy. Any questions we had were promptly answered. Everything they planned was pure luxury and fantastic. The private pick-ups, drivers, and tour guides were absolutely prompt and fantastic. Every tour was super-fun and informative. Highlights included the wonderful hotels, food tour in Florence, tour in Venice, cooking class, and tasting track in Tuscany. I would highly highly recommend. It was a five-star, wonderful trip!

The trip was amazing. The hotel was wonderful and the tours and tour guides were all awesome. The concerts and locations were great and easy to get to. It was easily one of the best trips I have ever had. Our in-country liaison was also fabulous. Zicasso's agent was quick to answer all of my questions and just incredibly helpful. She took away any stress that comes from traveling in a foreign country.

We had a fantastic experience for a first-time trip to Italy. I wasn't sure how this would be, considering I learned about Zicasso while trying to plan the trip myself. Zicasso put me in touch with a travel specialist and the whole team was incredibly responsive to my many, many questions. If they were ever annoyed, it didn’t show.

I really wanted a smooth experience for my family of five, including three teens, one of whom has Celiac. Our agent was great in helping plan out the experience we wanted. As you may know, it is challenging to find rooms for five in Europe, but the travel company found apartments (usually two bedrooms with a pull-out couch) in the heart of town. You can really customize what you do, but we elected to plan our own meals and handle some of our own transport. We did have one issue where the van driver taking us to the train failed to show. I got one with Uber and the travel company quickly (I mean before we got home quickly!) refunded that amount.

Our contact in Italy was amazing and patient. I can’t give her enough credit. Any time I was unsure of something, she was there. The tours were great, especially Florence and Rome. You may be able to find the companies online, but ours seems to have the connections to get the best guides.

As for meals, we didn’t have any issues. We used an app and got a few recommendations from the travel company and local guides. Even our wine-tasting tour out in Tuscany was accommodating.

I would use our travel company and Zicasso again. I think the only downside is we tried to cram a lot in and it was hot. I probably should have asked for one to two fewer or shorter walking tours, especially on days we switched cities. Otherwise, it was excellent.