Australia & New Zealand Travel Agents

They did a great job determining what we wanted from the trip and lining up all of the details. We had a wonderful 3 week visit to New Zealand with no issues during our trip.

This travel agent was absolutely phenomenal and provided us with the best holiday of our lives. Everything was meticulously organized and arranged. She sent us to fantastic locations and the travel was effortless. Furthermore, a cyclone hit Queensland quite hard just before we were about to embark to Hamilton Island. Our agent shifted our flights and made arrangements for us turning this potential crisis into a totally manageable situation. My family is so incredibly grateful for the outstanding service and the adventure that you provided!

Franck was fabulous to work with. Detail oriented, attentive to our needs, and incorporated our feedback as we planned the trip. He responded to emails within two days at most and went out of his way to schedule phone calls that were conducive to our schedule. 

Weather related events resulted in us having to change our itinerary and Franck was quick to make the suggestions and book changes on the fly as we were in country within hours.  I have already recommended the travel agency and will continue to do so. We were 100% satisfied. 

The Zicasso tour operator and her crew helped us plan a great trip. When we decided to make some adjustments mid-trip, they were right on it, ensuring we had no problems along the way. We really appreciated all of the assistance and highly recommend them.

I was so impressed with the professionalism of our New Zealand tour company, especially our travel agent.  Not only did our agent plan the perfect trip to New Zealand for our family of six, she handled last minute changes due to a family emergency without any problems.  We were so anxious about planning such an expensive vacation without any face to face interaction with our travel agent, but we couldn't have been more pleased with our experience.

As a primer, my wife and I planned this trip to celebrate our 5th year wedding anniversary.  This travel agent and his team did an absolutely outstanding job in brainstorming, planning, and executing on delivering our trip!  Our trip consisted of Sydney, Queenstown, Bleheim, Kaikoura, Nelson, Rotorua, Auckland, and Cook Islands.

Probably one of the best part of this experience was our travel agent's knowledge in the area and his ability to get to know my wife and me;  out of all the other agencies we spoke to, he crafted a unique agenda that matched our likes/dislikes substantially better than any other.  We both felt a connection to our travel company because they seemed to get us the most and didn't try to do the 'cookie cutter' Australia/New Zealand approach.  As we went on our trip, more and more of his thought process and patience in helping us select the cities, means of travel, hiking, and excursions seemed perfect for us.

Once booked, our travel company was pretty good about getting us information and responding to us.  We had a little bit of follow-up we had to do on our end, but ultimately, the agent provided everything they said they would and with high quality.

When we were abroad, everything went fairly smoothly.  The only hiccup we had was when we first arrived in Sydney, the driver was not there and we were not sure how/where to find them.  We had about a 30 min. wait before they arrived and were unable to get a hold of our Australia contact initially.  However, it all worked out; they called to make sure we were OK and the driver was trying to figure out when our delayed flight was actually arriving.  At the end of the day, if that's the only item to impact us, I'll take that all day!

We did have an excursion that was canceled in Rotorua, which were bummed about.  But there's nothing the agent could really have done for us; and they quickly reimbursed us once we returned.

In closing out the trip, again, this company wanted to make sure we had a great time, were fantastic to work with, and really spend a lot of time getting to know you.  They also found a few 'trip enhancers' that helped make it a more unique experience compared to what we could do on our own.  The only reason I'm giving this agent a 4 instead of 5 is that two other agents we had previously worked with on special occasions (honeymoon, anniversary, birthday) to other destinations (Africa, Thailand) proactively reached out to lodging that we were at and made us feel 'extra special' for our special occasion with some amenity of sorts.  To us, that truly is the extra mile, but this company was not too far off!  Highly recommend working with them!!

My trip was to Sydney Australia and everything was prefect. Originally I contacted several travel companies with no response. I got in touch with Zicasso, an agency contacted me immediately and the rest is history. My agent (Kerrie) stayed on top of things, I spoke with her personally and enjoyed the relationship. Thank you....

The travel specialist did a great job putting together a trip to Australia filled with high points withIn our allotted days and budget.